Sessions are available for individuals, couples, and families. To accommodate your needs, we offer flexible session formats, including phone, video, and in-person appointments. Whether you prefer the convenience of remote sessions or the personal touch of face-to-face meetings, our therapists are here to support you. Please be aware that neither of our offices is wheelchair accessible, so if you have mobility issues, we suggest that you take advantage of remote sessions if possible.

If you book an appointment by phone, our staff will only collect your full name, phone number, and email address. All other information, including your address, date of birth, and primary reason(s) for seeking counselling, will be gathered through the intake form sent to your email by our booking system, Jane App. The same rules apply if you are a new client booking an appointment through email. If you do not have an email address, you may complete the intake form & consent forms in the office. If you have a phone or video appointment, staff will collect all relevant information from you via phone.

For couples or family counselling, we require this information for each participant.

Additionally, we will inquire if you are comfortable with us leaving messages at the provided phone number and your preference for appointment reminders (text or email)

Referrals are not required if you are paying privately, as we are not covered under OHIP. Please note that if you have extended benefits, we may not be able to directly bill some insurance companies. In such cases, you will need to pay upfront and submit your receipts for reimbursement.

If an EAP provider will be covering your sessions, whether or not a referral is necessary depends on your specific EAP provider, as requirements may vary. Please contact your HR department or call the number listed in your employee handbook. They will send a referral to us and inform you whether it is your responsibility to contact us or if we will reach out to you to schedule the appointment.

Sessions are typically an hour long and billed at $200 for individuals, $240 for couples, and $250 for families. Sessions are tax-free.